My Mom would have been 75 years old today. Happy birthday, Mi! Dear Mi, When I lit the lamp this morning, I looked at the tiny pic of you I’ve snuck into the frame of the Venky*. I looked at your smiling face and smiled back. I do this every day but today is special. I smiled thinking about how…
Ever experienced a broken friendship? If you said no, you are truly blessed. But if you said yes, you’ve got solid company. How do you heal your heart from a broken friendship? Nothing like a broken relationship to send us down the deep spiral of misery. It feels as if we’re stuck in a limbo, unable to function normally. Usually,…
Coping with grief feels complicated, but there are many ways to get started. In exactly one month, it will be ten years since my Mom passed away. And while life goes on, there are days when I feel as though I am nowhere near getting over it. Some days the pain is so intense I wonder how I am surviving.…
The poem “A Stranger Passes By” is such a poignant example of how we are sometimes guilty of taking our loved ones for granted and skip showing them the courtesy they deserve. I remember, more than a decade ago, my son asking me why we are always so particular about saying “sorry” or “thank you” to strangers when we are…
I know—this is different from my usual topics. This post is the result of a very interesting panel discussion I attended recently about customer retention. Also, I have an MBA and work with businesses. For any business, customer retention is one of the stepping stones to success. During my corporate career, one of the most difficult things in a highly…