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Vidya Sury, Collecting Smiles

Customer Retention: 5 surprisingly effective ways to retain your customers

I know—this is different from my usual topics. This post is the result of a very interesting panel discussion I attended recently about customer retention. Also, I have an MBA and work with businesses. For any business, customer retention is one of the stepping stones to success. During my corporate career,…

The Joy of Giving

It’s the joy of giving week, Daan Utsav, India’s festival of giving, celebrated every year from October 2-8. In keeping with the theme, I thought I’d share a sweet story attributed to actor Katharine Hepburn shared with me by my classmate. Here’s how the story goes. When Katharine was a teenager,…

What is Gratitude? How to practice gratitude? With 100 gratitude journal prompts

“Thankfulness is the beginning of gratitude. Gratitude is the completion of thankfulness. Thankfulness may consist merely of words. Gratitude is shown in acts.” Henri Frederic Amiel “What is gratitude? How do you practice gratitude?,” These seem like d’uh questions, but it made me stop and think. Gratitude means different things to…